Free ground shipping within the continental 48 states on many dry goods orders over 175.00, some restrictions apply. Free shipping excludes heavy and oversized items such as but not strictly limited to salt, large bulk supplements, 4′ and longer bulbs, or foods requiring expedited shipping. Orders qualifying for free shipping orders typically will be sent UPS ground or USPS Priority Mail depending on destination, package size, and weight. If there is a preference to which is used let us know, at times there may be a surcharge to do so due to differences in shipper costs. For orders containing oversized or heavy items that are over the 175.00 total the shipping may be discounted by Salty Critter and you will be notified of the revised total. Free shipping cannot be combined with some specials, sales, or coupons if noted.
TERMS & CONDITIONS
Most orders will be shipped out within 1 to 2 business days, though when possible we do try to ship same day as the order is placed. International orders and those to Alaska, Hawaii, and Puerto Rico are sent USPS Priority Mail only, costs of which we will calculate and contact you if higher than the standard cart charges. Shipping details for items that need to be shipped via freight truck such as some chillers, large or commercial UV sterilizers and protein skimmers will be arranged after order is placed unless it is coordinated in advance. If another shipping method is desired that is not shown at checkout please contact us prior placing order and we can attempt to coordinate with you to see if special arrangements are possible.
When you receive your shipment from us please overlook the items to assure you have received the correct models and number of items ordered before opening your packages as well as any broken items. If you have received an incorrect item or quantity by error of Salty Critter or if any item is damaged please call or email us for a prompt resolution.
If you have ordered and received an item and wish to return it you may within 30 days from receipt for unused items returned in new condition for store credit, exchange, or refund. Some items such as Neptune products may need to be tested and verified for integrity prior to refund if the seal has been broken. In all cases shipping charges will not be refunded or credited and item(s) must be safely packed and shipped back at customers expense to Salty Critter at which time credit will be given upon arrival and inspection. If a customer chooses to return an item that was purchased using free shipping promotion, the shipping costs that would normally apply will also be deducted from the refund.